Conditions of Use

Conditions of Use

As soon as you start the buying process, deciding to place an order, then you enter a secure environment. The distinctive signs are: The closed lock in Netscape, and the "fixed" key in the bottom left part of the screen for Microsoft Internet Explorer notifying you that all transactions are secure.

This secured environment is active only when required: during the payment and ordering processes. It is the best "standard" SSLII 128 Bits encryption. When the transaction is completed, we do not keep any information about yourself and your credit card on our server.

Return Policy

Returns outside the UE must be sent by regular postal mail. All Fedex packages will be automatically refused.
We suggest you to insure your package and to keep all proof of postage if in case it gets lost.

Your satisfaction is very important for us. And we pledge to offer the best quality possible in any item or service we offer.
If you are not completely satisfied with your purchase, simply contact us to know how to return it for exchange or refund. You have a 15 day delay to do that. Please, contact us BEFORE ANY RETURN. We will only accept the returns we agreed.

You must also state if you wish a refund, a store credit or an exchange.

Any return is made under your responsibility, and must be insured.

Any returned product must be packed in its original packaging, and have never been worn or used. You have to understand that we cannot accept a return for a underwear that has been opened and used.
Hosery products, Accessories and perfumes cannot be returned or exchanged.

Except if we made a mistake, any refund is made for the value of the product itself.

Please note that sale items are NOT REFUNDED. We can exchange or issue a credit note of the amount of your items.

Delivery Problems

If you experience any problem after receiving your delivery (error, damage, missing item, or whatever else...) please, contact us immediatly, and contact the carrier. Keep the box. Do not destroy or throw anything. Email us info@dessus-dessous.fr. We will tell you what to do.

We are not responsible if your order cannot be delivered because of a wrong or incomplete address, or if you are not present.

Shipping

Our products are shipped in appropriate packages, and we use the most appropriate mean of transportation according to the emergency of the order, and according to your choice. Except of clear indications from you, when an order is not completely available when we receiveit, we ship immediately what is available. Of course, you will have to make the appropriate verifications by the transporter when receiving the goods.

Privacy

To make your shipment and process your credit card, we need to collect some information about you.

This information is never shared or sold to anyone else.

After we have processed and completed your order, we do not keep any information about your credit card. For that reason, even if you place regular orders, your credit card number will be requested for each order.

Our shopping cart needs cookies to work. If your system does not accept cookies, you cannot place an order. Be aware that our cookies are placed for a short time, and they only contain your customer ID.

Taxes, currencies, and import restrictions for certain countries

Our products are shipped from France. All import taxes, if there are, have to be paid by the addressee. We will not accept any return for taxes reason.

All our sales are payable in Euros, and your credit card will charge the corresponding amount in your own currency.

If a customer orders a product forbidden for import in his country, we try not to ship it. But Dessus-Dessous cannot be held responsible for shipping goods in a country where they are illegal on import.

Each customer has the charge not to order goods forbidden in its own country. We cannot know the regulations of ALL of our customer's countries. Therefore we cannot be held responsible for the refusal of the goods by the customs, or any legal authority.

Service Clients (customer service):

Dessus-Dessous
135 Chemin de Cantadu
34400 Lunel
France
e-mail : info@dessus-dessous.fr
Phone : +33 4 67 71 58 60
Fax: +33 4 99 64 40 08

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Need help

Do not hesitate to contact us for help or advice from monday to friday 9AM to 1PM and 1:45PM to 5PM.+33 4 67 71 58 60

Paybox

Paybox Services applies a high level of security and integrity, for a secure shopping.

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